Green Aura is currently shipping all over United States of America. 
We understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we try and get you your products in the shortest timeframe possible.

 

You can reach us at support@greenauraproducts.com, customer support helpline: XXXXXXXXX, between Monday – Friday, 11:00am – 7:30pm in case of any queries. We strive to answer & fix all queries within 24 hours.

 

Shipping Duration:

All our products are shipped out between 1 - 3 working days. In situations beyond our control, there may be circumstances, which cause a delay. In such cases, we will ensure delivery in the earliest possible timeframe.

 

Shipping Charges:

Shipping charges are charged directly by Amazon.com as per their shipping policy. Please log on to www.amazon.com/greenauraproducts for further details.

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Returns & Exchanges:

Green Aura has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:

• You must raise a return request by emailing us on support@greenauraproducts within 7 days of receipt of your order

• Product packaging, labels & tags must not be tampered with

• Product must be in perfect condition

• Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality

• Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charges will be applicable that will not be refunded

• Once you have requested for a return/ exchange the product will be collected within 7 working days

• If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit

 

Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
Green Aura reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

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Payment Options:

• Our prepaid payment options are recommended for seamless order experience and to select our safe contactless delivery option

• Online payments can be made on Amazon via Credit Cards, Debit Cards, Net Banking, PayPal, and             e - Gift cards 

• Green Aura offers safe net banking options to ensure simple & secure transactions via all payment networks - Visa, Master Card, Maestro, American Express & more 

• Pay at your doorstep by selecting the Cash On Delivery option on Amazon

• No hidden charges. No extra fees and that's a Green Aura promise!